With regard to the coronavirus / COVID-19 situation, please know that the safety and good health of our clients, their families, and our co-workers is of the utmost importance to us at LifeCare.

Update: ALL of our counselors are moving to virtual appointments (video or phone) for the next two weeks (upon this posting). Continue to schedule as you normally would, but know that we will NOT be seeing clients at any of our locations. Your counselor will communicate with you about doing video or phone. See #2 below.

A few thoughts moving forward:

  1. Feeling informed reduces feelings of anxiety and increases empowerment.  Webpages like: www.UNCHealth.org/coronavirus provide a range of information on how best to avoid illness like corona or even the common cold.  Frequent hand washing is key.
  2. Virtual Care:  WE WANT TO SEE YOU!  Consistency is important. ALL of our counselors are available via our face-to-face HIPPA compliant video-counseling service.  No one wants you to miss out.  Our video-counseling option is a very efficient alternative that will still allow you the opportunity to have a quality session but from the comfort of your own home.

    Your scheduled appointment will be a video-counseling appointment or phone call. For video, a link will be sent inviting you into a “virtual waiting room” along with instructions on how to download VSEE. You may use any computer, desktop or laptop, with a camera and microphone or your cellphone. Instructions are SIMPLE.

    Additionally, BlueCross BlueShield is making allowances for counseling via phone sessions for those with a medical necessity (if you have been exposed to the coronavirus or confirmed and diagnosed). Please email your provider specifically to make arrangements for this.

    Call us at 919-851-1527 or email your provider directly to inquire about use of video-sessions.
  3. Lastly – though there is no assumption that any of us will be exposed to the virus – here is another source of information if you have any additional questions or concerns:  The North Carolina COVID-19 helpline at 1-866-462-3821.

– The Staff at LifeCare